Shipping & Returns Policy

At Falco, we are committed to providing a smooth shopping experience from checkout to delivery.

Shipping

We offer fast shipping on all orders.

• Orders are typically processed within 1–3 business days.
• Once shipped, delivery times may vary depending on your location and carrier availability.
• Customers will receive a tracking number via email once their order has been dispatched.
• Please ensure your shipping address is entered correctly at checkout, as we are unable to guarantee changes after an order has been placed.

Returns

We offer a 14-day return policy from the date your order is delivered.

To be eligible for a return:

• Items must be unused and in their original condition.
• Items must be returned in their original packaging.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, the following may not be eligible for return:

• Worn or damaged items
• Customized or personalized products
• Items returned after the 14-day return window

Return Process

To start a return, please contact our support team at:

[Your Email Address]

Include:

• Your order number
• Reason for return
• Photos (if applicable)

Once your return is approved, return instructions will be provided.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

For any questions regarding shipping or returns, please contact us at 20falcostudios@gmail.com. We are always happy to help.